According to the legislation of the Republic of Belarus, fresh cut flowers (not artificial) are not subject to exchange and return.
Law: The Ruling of the Council of Ministers of the Republic of Belarus № 778 of June 14, 2002 on measures to implement the Law of the Republic of Belarus "On Consumer Rights Protection".
In case of disputable situation we are ready to discuss with the purchaser the variants of the problem solution, at all flowers delivery stages. To do this you need to contact us by mail email@example.com, or via the feedback form.
Please note that due to the seasonality of some kinds of flowers florists are allowed to replace individual components of the order, preserving the style and color scheme of the bouquet.