According to the law of the Republic of Belarus, cut flowers (not synthetic) cannot be replaced or returned.
Law: Decree of the Council of Ministers of the Republic of Belarus dated June 14, 2002 No. 778 “On Measures to Implement the Law of the Republic of Belarus “On Protection of Consumer Rights”
In the event of a dispute, we are ready to discuss with the buyer options for resolving the problem. To do this, you need to contact us via mail firstname.lastname@example.org, or through the feedback form.
Please note that due to the seasonality of some types of flowers, florists allow the replacement of individual components of the order, while maintaining the style and color scheme of the bouquet.