Frequently Asked Question List
According to Belarusian law, payment must be made in Belarusian rubles (BYN). Prices in other currencies are for reference.
Orders are accepted 24/7 through the website online. Orders are processed from 9:00 local time (GMT+3).
Orders placed before 18:00 local time (GMT+3) are delivered the same day. Orders placed after 18:00 local time (GMT+3) - delivered the next day.
Please note that due to the seasonality of some types of flowers, florists allow the replacement of individual components of the order, while maintaining the style and color scheme of the bouquet.
According to the law of the Republic of Belarus (Minsk city), cut flowers (not synthetic) cannot be replaced or returned.
In the event of a dispute, we are ready to discuss with the buyer options for resolving the problem. To do this, you need to contact us via mail support@cvetochka.by, or through the feedback form.
You can contact us via the feedback form, but better via WhatsApp Messenger. Perhaps we can help you.
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